How to Shop

To make a purchase on the Nordic Beard Factory shop you must go through the following steps when you have found the item you want, and put them in the basket.

1. Go to the shopping cart, review your order. It is possible to change the order of the order list.
2. Skip to billing and delivery, enter your personal information and select shipment-delsesmetode and possible. address.
3. Then, simply confirm your order by accepting our terms and conditions and click proceed to checkout.
4. You will then be forwarded to a new window where you via a secure connection to complete your payment.
5. After your payment, you will both see an order confirmation on your screen and get this sent to the address you specified upon purchase.

Order

On http://www.nordicbeardfactory.com you can only order items that are available through our webshop. Questions about products not found on the web shop, please feel free to contact us at info@nordicbeardfactory.com. All prices are current prices incl. VAT and other taxes. When you shop on the web shop agreement concluded in Danish. We reserve the right to pricing errors and omissions excepted. You will receive an order confirmation on the email address you specified upon purchase. Likewise, you will receive an email and SMS with the shipment tracking number as soon as the order is sent from our warehouse. It is not possible to view past orders by login the website. If you wish to receive a copy of your order confirmation, you can send an email to info@nordicbeardfactory.com.

Payment

On http://www.nordicbeardfactory.com can pay either via PayPal or with the following cards: VISA / Visa Electron, Visa Debit, MasterCard, Maestro and MasterCard Debit. We draw first order amount from your card when goods are shipped from our warehouse. There can never be deducted an amount greater than what you have approved the acquisition. We do not take fee for the on the web shop.

Delivery

Orders booked in the Nordic Beard Factory shop delivered anywhere in Denmark (not the Faeroe Islands and Greenland). We ship your goods 1-3 working days of your order is approved and paid. All orders are delivered by parcel post via Post Denmark or GLS. You receive a forsendelsesadvisering per. e-mail and SMS.
Orders over £ 500, – delivered carriage paid to an address in Denmark. For orders under this amount, you can choose from the following shipping methods and associated shipping fees.

GLS private DKK 45, –
Post Denmark – with delivery £ 69, –
Post Denmark – without delivery £ 59, –

GLS private
The package sent by GLS to the private address that you specified upon purchase. Are you not at home at the time of delivery, the GLS put a pickup note in your mailbox. You can then pick up your package at the specified GLS package shop for up to 7 days. If the package is not picked up, it will be returned to the Nordic Beard Factory. We send you your package to you again upon payment of a new shipping fee.

Post Denmark with delivery
The package sent by Post Denmark to the private address that you specified upon purchase. Are you not at home at the time of delivery, Post Denmark will put a pickup note in your mailbox. You can then pick up your package at the post office for up to 7 days. If the package is not picked up, it will be returned to the Nordic Beard Factory Design A / S. We send you your package to you again upon payment of a new shipping fee.

Post Denmark without distribution
The package sent by Post Denmark to the nearest post office or the nearest pack box if you are registered for this service via Post Denmark. You receive a message by sms or e-mail from Post Denmark, as soon as the package is ready for pickup.

Cancellation

You have 14 days to cancel when you shop at Nordic Beard Factory shop. Right runs from the day you received the goods.

You must within 14 days of receipt notify us that you want to cancel your purchase. The notification shall be in writing on info@nordicbeardfactory.com or by using the attached withdrawal form. In your message, make us clearly aware that you want to use your right of withdrawal.

You can not undo the purchase by refusing to receive the goods without being given us clear message on this.

By withdrawal you are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words – you can try the product in the same way as if you tried it in a physical store. If the product is proven beyond what is outlined above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product’s commercial value.

In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not take it in actual use. If you regret your purchase, you get of course the amount you paid us back. In the event of an impairment that you are liable for, subtract-kes this purchase amount.

We only accept return items purchased on http://www.nordicbeardfactory.com.

Along with your goods you will receive a return label which you can be of benefit if you wish to return goods you have purchased. Have you received the goods with Post Denmark, you will accordingly receive a return label from Post Denmark. Have you received the goods with GLS, you will receive a return label from GLS.

When using the enclosed return label, we draw automatically the value of this return label from the value of your returns, regardless of the return package size. The value of a return label from Post Denmark is DKK 59, – and the value of a return label from GLS corresponding to DKK 39, -.

Goods returned with a completed return form. On the return slip, you can see what information we need from you. The package submitted by parcel post, respectively. post office, in a døgnposten package vending machine or in a GLS Parcel Shop depending on the carrier indicated on the return label.

If you regret your purchase, we will transfer the money to your bank account within 14 days after we have received the product and verified that it meets the rules for withdrawal. The only cost you thus at a regretted purchase, postage to send it back to us, and if you have paid to have delivered the order with you.

In return, you are responsible for that goods are packed safely into. You bear the risk from the time of delivery of the goods.

The product is sent to:
Nordic Beard Factory
Studiestræde 32
1455 Copenhagen K.
Marked. “Returns”

If you wish to exchange the purchased item for another item, you must return the purchased item be-written above and we transfer the amount to your account. The new products simply order at the webshop as a new order since all orders are processed individually.

Note We do not receive packages sent by fax. on delivery or pick up packages that are sent without delivery.

warranty

When you shop at http://www.nordicbeardfactory.com, you have 24 months warranty. If you have received a faulty item or a different product than you ordered, you can either have the item replaced or your money back. It is of course a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behavior. If your complaint is justified and you want replacement, we will despatch a new product carriage paid within 5 working days of receipt, while the repayment of a product takes place within 14 days of receipt.

You must complain within “reasonable time” after you have discovered the error in the product. We recommend that you advertise as soon as possible. If you advertise within two months after the defect is discovered, the complaint will always be timely.

Along with your goods you will receive a return label, which you should use to return reklamati-onsvaren along with a completed return form. Have you received the goods with Post Denmark, you will accordingly receive a return label from Post Denmark. Have you received the goods with GLS, you will receive a return label from GLS.

Complaints item returned with a completed return form. On the return slip, you can see what information we need to process your claim. The package submitted by parcel post, respectively. post office, in a døgnposten package vending machine or in a GLS Parcel Shop depending on the carrier indicated on the return label.

Note We only accept complaints for goods purchased on http://www.nordicbeardfactory.com and we do not receive packages sent by fax. on delivery or pick up packages that are sent without delivery.

We recommends that you always contact us before you send your complaint away.

The product is sent to:
Nordic Beard Factory
Studiestræde 32
1455 Copenhagen K.
Marked. “Returns”

Have you sent an item into the cancellation or complaint, you will always get a mail when we receive the product. In the mail you get information about the next steps in dealing with your cancellation / claim.

transport Damage

It is very important that you check that the consignment is not damaged upon receipt. By acknowledgment of receipt, you signify the same time that the product was no damage and defects, and will invalidate our insurance on the shipment. If there is any damage to the packaging, you need to instead make objections to the carrier.

By visible shipping damage to the shipment / item – what do I do?
Reject shipping immediately “due to transport damage.” So take the carrier shipment with again, and you must then contact us and we’ll send a new one immediately.

By visible shipping damage to the carton / shipment – what do I do?
Request carrier that you must examine the shipment of cargo damage due. Visible damage to the packaging. If the carrier against all expectations, will not allow it, you can either reject the consignment or note “received with reservations for errors and omissions” on the waybill, if you evaluated acids content may still be in good condition. If the goods are damaged, contact us within 5 days.

By hidden cargo damage – what should I do?
It is generally upon receipt of the packets, there is always a risk of hidden shipping damage. Immediately after receiving the latest after 3 days you need to check that everything is ok, and you should then learn that there is a hidden shipping damage, please immediately complain to us and we start an action for damages and sends a new item to you.

Privacy Policy

For that you may agree with us on http://www.nordicbeardfactory.com we need the following information: name, address, telephone number, e-mail.

We record of your personal information for the purpose of delivering goods to you. Personal information registered with Nordic Beard Factory and kept for five years, after which data are deleted.

When collecting personal information through our website, we ensure that it always happens when submitting your express consent, so that you are informed of exactly what information is collected and why.

All employees of Nordic Beard Factory has access to the information recorded about you. We do not store customer data encrypted, but on computers that are protected with passwords.

Information provided to the webshop disclosed or sold in any way to third parties, and we record any sensitive personal information. As registered with the webshop, you always have the right to object to the registration. You also have the right to inspect the information recorded about you. These rights are secured by the Privacy Act and request in connection therewith be directed to Nordic Beard Factory via e-mail info@nordicbeardfactory.com.

cookies

On the web shop we use cookies in order to optimize website and its functionality, thus making your visit as easy as possible for you. You can always delete cookies from your computer. In Internet Explorer, delete a cookie by opening the Internet Options under Tools. Under Browsing History deleted Cookies.

Log statistics

We use a log statistics on Nordic Beard Factory’s shop, which means that a statistical system collects information that can give a statistical picture of how many visitors we have, where they come from, and where on the site is vacated, etc. Log statistics are used only for the purpose of optimizing the web shop and the site’s usability.

Appeals

If you wish to complain about your purchase, please contact info@nordicbeardfactory.com. If we fail to find a solution, you can file a complaint to the relevant boards in the area if the conditions are met. Consumer Complaints Board, the Danish Competition and Consumer Authority Carl Jacobsen Vej 35, 2500 Valby, tel: 4171 5000th

Are you consumer residing in another EU country than Denmark, you can complain to the European Commission’s online complaint portal here: http://ec.europa.eu/odr.

Terms of the transaction were last updated (09/03/2016)